Privacy Policy

Privacy Policy

Effective Date: 1 July 2026

Privacy Policy

At Aurawen ("we", "our", or "us"), we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website or purchase our products.

By accessing our website or providing your personal information, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

- Full Name

- Mobile Number

- Email Address

- Delivery Address

- Billing Information

- Purchase History

- Marketing preferences

- Any information you provide through enquiry forms, surveys, reviews or customer support.

We may also automatically collect certain technical information, such as:

I- IP address

- Browser type

- Device information

- Cookies and website usage data

2. How We Use Your Information

Your personal information may be used to:

- Process and fulfil your orders

- Deliver products to your nominated address

- Process payments

- Respond to enquiries and customer support requests

- Send order confirmations and shipping updates

- Inform you about promotions, new product launches or educational content (only where permitted)

- Improve our website, products and customer experience

- Conduct internal analysis and business operations

- Comply with legal and regulatory requirements

3. Marketing Communications

With your consent, we may send you:

- Promotions

- Exclusive offers

- Educational content

- Product updates

- Event invitations

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

4. Sharing of Personal Information

We respect your privacy.

We do not sell your personal information.

We may share your information only with trusted third parties where necessary, including:

- Payment service providers

- Courier and delivery partners

- Website and technology service providers

- Customer support providers

- Professional advisers where required

- Government authorities where required by law

These service providers are required to protect your information and only use it for the services they provide to us.

5. Payment Security

Payments are processed through secure third-party payment providers.

Aurawen does not store your full credit card or payment details on our servers.

6. Cookies

Our website may use cookies and similar technologies to:

- Improve website functionality

- Remember your preferences

- Analyse website traffic

- Enhance your shopping experience

You may disable cookies through your browser settings, although certain website features may not function properly.

7. Data Retention

We retain your personal information only for as long as necessary to:

- Fulfil your orders

- Provide customer service

- Meet legal, tax and accounting obligations

- Resolve disputes

- Enforce our agreements

When no longer required, your information will be securely deleted or anonymised.

8. Protection of Personal Information

We implement reasonable administrative, technical and physical safeguards to protect your personal data against:

- Unauthorised access

- Loss

- Misuse

- Disclosure

- Alteration

- Destruction

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While we strive to protect your information, no method of electronic transmission or storage is completely secure.

9. Your Rights

Subject to applicable laws, you may request to:

- Access your personal information

- Correct inaccurate information

- Withdraw consent for marketing communications

- Request deletion of your personal information where legally permitted

To make a request, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

11. Children's Privacy

Our products and website are intended for general consumers.

If personal information relating to a child is provided, it should be submitted by a parent or legal guardian.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with the updated effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Aurawen
Email: [email protected]

Consent

By using this website, placing an order, or submitting your personal information, you acknowledge that you have read, understood and agreed to this Privacy Policy and consent to the collection, use and disclosure of your personal information as described above.