Shipping Policy

We currently deliver within Singapore.

Orders are generally processed within 1–3 business days after payment confirmation.

Estimated delivery time is 2–5 business days depending on your location and courier service.

Delivery fees will be displayed during checkout.

Free shipping promotions are subject to the minimum purchase amount stated at the time of purchase.

Please ensure your delivery address is accurate. Aurawen is not responsible for delays or failed deliveries resulting from incorrect address information.

If your parcel arrives damaged, please contact us within 48 hours of receiving your order, together with photographs of the parcel and products.